Clubhouse operating policy & procedures during COVID-19
As we re-open our clubhouses, the safety and well-being of our member community and our team remains our first priority.
We’ve put much thought into ensuring that our clubs continue to be a safe space for you and your family to enjoy, some of which you can see in our animation below.
The measures you see in place in our club when we re-open will reflect the most recent government guidance, which we continue to monitor and follow closely.
Watch to find out the measures we have put in place to keep everyone safe at our nurseries
cleaning & hygiene
Our clubhouses have been deep-cleaned from top to bottom, ready to welcome members back - everything nook, cranny and surface has been scoured, and our air conditioning units have been serviced and primed with anti-bac.
We have increased the frequency of our cleaning shifts throughout the day, and will continue to deep-clean overnight alongside our ozone sanitisation machines.
Grown-ups and little ones are required to sanitise or wash their hands upon entry and during their visit. We use Zoono, a non-alcohol child-friendly sanitiser which is water-based, non-toxic and alcohol-free, and uses a revolutionary technology to provide long-lasting protection from harmful bacteria. It's environmentally safe and while gentle for little ones and animals, deadly for bacteria including the COVID-19 virus. (You can also purchase a bottle to take home!).
Soft furnishings and hard to clean toys have been removed, and we have implemented a rigorous toy sanitisation programme. Sanitiser and wipes will be available throughout the club to clean items before and after use.
Ball pits have been emptied, but play areas will now be fully open in line with government guidance.
All of our spaces and practices are closely monitored, with regular risk assessments in place. Our team has undertaken ‘return to work’ inductions and training on infection control procedures.
social distancing
Entry to our clubs will only be permitted to members with a pre-booked session. Members will be invited to pre-book a maximum of one peak and one off-peak sessions per week. At the current time, sessions are limited to our member families only, we regret that we are unable to accommodate guests from other households. Only two grown-ups per family may attend, though we will be reviewing this policy daily in line with government advice.
Sneeze guards have been installed at reception desks, and our team will be wear visors and masks. Masks will be made available to members at reception
Safe distance signage is in place throughout the club, including at least 1-metre distancing between tables and contactless ordering within Brasseries.
protecting each other
All visitors and team members will undergo temperature checks on arrival, and we will actively screen for symptoms.

Anyone showing symptoms is asked to remain at home and return once they have completed the required period of self-isolation.

Our team will have regular well-being checks

We will keep a record of all guests who have attended the clubhouse and immediately alert should we receive reports of any individual or team member testing positive for Covid-19.
Our team will maintain social distancing throughout their breaks and outside the clubhouse. Our teams will be provided with masks and other PPE in line with guidance.
All adults will be required to wear masks within the club, expect while dining.
Our team has received full training and induction on all new policies and procedures. All on-going meetings and training session will be virtual.
Owing to distancing measures in place which affect the flow through the club, we are currently offering a limited buggy park facility to our members. Where possible we advise that you come to the club without the buggy. Our Reception team will advise how to safely store your buggy should you be unable to come without it. We are regularly monitoring guidance and will alert you when procedures change.
To support track and trace, we keep a record of the entry and exit of all members by asking them to scan their membership card at Reception on arrival. Should we be informed that a member has received a positive test result, we will inform all members who attended a session with them in the previous 14 days.
Click here to view our latest risk assessments