welcoming you back
We’re delighted to be welcoming our members back to our indoor club spaces from Monday 17th May, in line with government guidance.
The safety and well-being of our member community and our team remains our first priority. We’ve put much thought into ensuring that our clubs continue to be a safe space for you and your family to enjoy – click to learn more about all the measures we have put in place.
pre-booked sessions
To enable us to monitor capacities to keep our member families safe and well, we’ll be asking members to pre-book their family’s visits to the club.
We’ll be open 7 days a week for the following sessions:
Session 1: 9am to 11.30am
Session 2: 12pm to 2.30pm
Session 3: 3pm to 5.30pm
Member families will be permitted to book two sessions per week, for a maximum of per 6 people per family booking. Bookings will be allocated on a first-come, first-served basis. If you haven’t booked but wish to turn up to the club on the day, we’ll be happy to accommodate you subject to availability. Unfortunately, we won’t be able to welcome guests of members at this time.
To book, just get in touch with the Reception team at your club, by email ([email protected], [email protected], or [email protected]) or by phone as below:
Kensington: 020 7371 2200
Chiswick: 020 8994 7211
Islington: 020 8078 9000
what's on offer?
Our play areas, Brasseries and Snugs will be open for members to use with a few small changes (include link to safety measures). You’ll be able to enjoy time together with plenty of space for little ones to play safely in an environment you can trust, a delicious Spring menu with some exciting new seasonal dishes, and a full timetable of creative classes for you and your little one to enjoy.
See our class timetables for Monday 17th May to Sunday 21st June below:
Chiswick class timetable Kensington class timetable Islington class timetable
Our Chiswick roof terrace will also be open for members to use for play, and our roof Café will be open every Friday, Saturday and Sunday from 11am – 5.30pm, unless the weather is very bad.
We can’t wait to welcome you back!
faqs

How can I book a session?

Please email or call your Reception team who will be happy to advise on availability for your preferred date and time, and get you booked in!

How will you allocate sessions?

Sessions will be allocated on a first-come, first-serve basis.

Who can attend a session?

At the current time, sessions are limited to our member families only, we regret that we are unable to accommodate guests from other households.
Each family may book for up to 6 people in your family group, though we will be reviewing this policy daily in line with government advice.

What if I need to change or cancel my session?

If you are no longer able to attend a session, we ask you to provide at least 24hrs’ notice wherever possible so that we can offer your slot to another member.  With appropriate notice, we will try to accommodate changes to pre-booked sessions however ask for your understanding as we try to ensure fair access for all members.

Can I attend at any point during my session?

We understand that it can be challenging to arrive dead on time with little ones in tow, but would ask that you arrive within the first 15 minutes of your session as we will be unable to extend the allocated time for any late arrivals, even where food has been ordered.

How are you making it safe for members to attend the club spaces?

We’ve put much thought into ensuring that our clubs continue to be a safe space for you and your family to enjoy – click to learn more about all the measures we have put in place, including:

– Temperature checks on arrival for all members, visitors and team members
– Attendees are required to sanitise hands on arrival and encouraged to do so regularly throughout their stay
– Increased cleaning and sanitisation throughout our spaces, including between sessions
– Mandatory mask-wearing for grown-ups in our indoor spaces
– Removal of hard to clean toys and furnishings.

Will we be able to book classes?

We are offering a full timetable of classes from Monday 17th May. Please see our timetable for each Club above. Members may book at their Club Reception, by phone or email. Classes may be booked using class credits or for £10 per class.

Do I have to book a club session if I have a class?

If you book a class, we’ll automatically book your family in to the corresponding club session. Please just let us know how many people will be attending the club as part of your family’s booking.

How do I order and pay for food?

We are operating a contactless ordering system where members scan a QR code to access a menu and order form. Please ensure you bring a fully-charged smart phone or tablet. Payments are by contactless credit card only, no cash will be accepted and we regret that under the new system we are no longer to charge orders to your membership account.

Will I be able to bring my buggy?

Owing to distancing measures in place which affect the flow through the club, we are currently offering a limited buggy park facility to our members. Where possible, we advise you to come to the club without your buggy. Our Reception team will advise how to safely store your buggy should you be unable to come without it. We are regularly monitoring guidance and will alert you when procedures change.