We hope this page will answer some of the most frequently asked questions relating to your account with the Village Nursery at Maggie & Rose. If you do not see the answer to your question, please contact the Village Nursery for their assistance.

 

Q: What will be included in this invoice?

A: You will be billed based on your child’s expected number of sessions for the month. Where applicable, entitlement, sibling discount, and child holiday discount will also be applied to the invoice.

Q. When will I be charged for extra sessions?

A. Any additional sessions booked will appear on a separate invoice sent later in the month, and will be charged along with your monthly invoice.

Q: What dates does this invoice cover?

A: Nursery fees are charged monthly in advance.

Q: How do I set up my direct debit? 

A: It is a condition of your child attending nursery at Maggie & Rose that you have a valid direct debit in place. Click here to be directed to the direct debit form. Please note if you do not have a direct debit in place your child may be refused entry into the nursery.

Q: How do I set up my childcare vouchers?

Child Care Vouchers need to be transferred to our account by the 20th of each month to ensure that they are allocated towards the following month’s fees, e.g. received by 20th January to use towards February’s fees. Please speak to the nursery management team if you require more information regarding child care vouchers.

Q: What happens next?

A: You will receive advance notification, via email, of the amount to be debited from your account. The payment will then be taken accordingly.

Q: How do I remove my child from nursery?

A: If you would like to withdraw your child, we require a 3-month written notice ,addressed to the nursery manager. 

Q: What happens to my deposit when my child leaves?

A: Your deposit will be returned to you between 4-6 weeks after your child has left the nursery.