Front of House
Published on: 24th May 2018
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Job Description


Maggie & Rose

Maggie & Rose is a family lifestyle brand that originates from the first family members’ club established by Maggie Bolger and Rose Astor in London in September 2006. From the first Kensington club offering a beautiful, creative space for children and parents, it has now become a lucrative British global brand, boasting four sites across Kensington, Chiswick, an oversees sister club in Hong Kong, and expansion plans for more sites worldwide.

Member Hosts

Our Member Hosts are the Superheroes of our Clubs; they can offer a tissue for a runny nose before it’s needed, they can spot a misplaced toy before it’s been missed, they can offer to entertain a little member before they realise they need entertaining.  They are a jack-of-all-trades and thrive on variety at work.

Quite simply our Member Hosts strive to Be Extraordinary.

Front of House Responsibilities

Anything that will give our Members the best experience when they come into one of our clubs;

  • The ‘face of’ the Club; upholding the Maggie & Rose ethos, values and standards
  • Engaging with our biggest and littlest guests
  • Providing a warm welcome to our members and running the reception desk like a well-oiled machine
  • Keeping the whole club looking like a premium environment; tidying and cleaning included
  • Experts in class booking and able to offer advice about class content to Members
  • Support the Management team to provide information and follow up to potential sales leads including membership and parties
  • Responsible for the general upkeep of the clubs and facilities – including hygiene and identifying repairs that need doing
  • Maintain the integrity of the Salesforce system (CRM) to allow for accurate analysis and planning in the Clubs and at HQ level
  • Responsible for Member satisfaction, responding to member questions and escalating complaints appropriately

Qualifications and Requirements

  • Proven experience in a premium/luxury environment where client/member experience are at the forefront of operations
  • Ability to communicate effectively on all levels
  • Tech-savvy; advanced Microsoft Office and an inquisitive mind for; CRM & POS systems
  • Excellent verbal and written communication skills
  • Problem solving skills and initiative
  • Strong attention to details and an investigative nature
  • Excellent time management skills and prioritisation
  • Ability to work as part of a team, build strong working relationships and manage multiple stakeholders

Key Performance Indicators

  • Great feedback through the Mystery Visit programme
  • Positive performance review results
  • Member compliments
Job Details
  • salary:
    £8 p/hr
  • type:
    Full Time
  • location:
    Kensington Club
  • department:
    Membership Services